Frequently Asked Questions

Welcome to our FAQs page! Here you'll find answers to the most common questions about our cannabis delivery services in Arizona and Massachusetts. Whether you're curious about our delivery process, product selection, or legal compliance, we've got you covered.

Q: What is Grassp?

A: Grassp is a cannabis delivery service committed to providing top-quality, medical-grade cannabis products directly to your doorstep in Arizona and Massachusetts.

Q: Where do you deliver?

A: We currently offer delivery services in various locations within Arizona and Massachusetts. You can view where Grassp delivers here. When you shop, Grassp will pin your location and display your local menu. You can also manually set your delivery location in your settings.

Delivery Process

Q: How do I place an order?

A: Simply visit our website and click shop or download the Grassp Health app to your smartphone. You will be prompted to create an account and provide your delivery address. Then browse our selection of cannabis products, add items to your cart, and proceed to checkout.

Q: What are your delivery hours?

A: Delivery hours vary by location but are generally between 11 AM and 8 PM. Please check our website for specific delivery windows in your area.

Q: Is there a delivery fee?

A: Yes, a delivery fee may apply depending on your location and order size. The delivery fee will be displayed at checkout before you complete your order. Delivery is free on all orders over $100.

Q: How long does delivery take?

A: Delivery times vary but typically range from 1 to 3 hours. You will receive an estimated delivery time when you place your order.

Q: Are Grassp delivery cars branded with the Grassp logo?

A: No, Grassp delivery cars are not branded with the Grassp logo or any identifiable markings. The images you see with brand logos are for marketing purposes only. This helps ensure privacy and discretion for our customers during deliveries.

Legal and Compliance

Q: Who can order from Grassp?

A: In Arizona, you must be a registered medical marijuana patient to order delivery. In Massachusetts, you must be at least 21 years old.

Q: What identification do I need?

A: You must provide a valid government-issued ID at the time of delivery to verify your age and identity.

Q: Are there purchase limits?

A: Yes, state laws regulate the amount of cannabis you can purchase. In Arizona, adults 21 and over can purchase up to 1 ounce (28 grams) of cannabis, while registered medical marijuana patients can purchase up to 2.5 ounces every 14 days. In Massachusetts, adults 21 and over can purchase up to 1 ounce (28 grams) of cannabis.

Products

Q: What types of cannabis products do you offer?

A: We offer a wide range of cannabis products, including flower, edibles, concentrates, topicals, and more. All products are carefully selected to ensure the highest quality.

Q: How are your products sourced?

A: Our products are sourced from licensed, reputable growers and manufacturers who adhere to strict quality and safety standards.

Q: Are your products lab tested?

A: Yes, all our products undergo rigorous lab testing to ensure they are free of contaminants and accurately labeled with their cannabinoid content.

Brands Available on Grassp

Payments and Refunds

Q: What payment methods do you accept?

A: In Arizona we accept cash only upon arrival of the delivery driver. In Massachusetts we accept debit card upon arrival of the delivery driver or pre-pay through Aeropay. It’s that simple! Payment instructions will be provided at checkout.

Q: Can I cancel or modify my order?

A: Orders can be modified or canceled up until the point of dispatch. Please contact our customer service team as soon as possible if you need to make changes to your order.

Q: What is your refund policy?

A: We strive to ensure your satisfaction with our products. If you have any issues with your order, please contact our customer service team within 24 hours of delivery for assistance.

Safety and Responsibility

Q: How should I store my cannabis products?

A: Store your cannabis products in a cool, dry place away from direct sunlight and out of reach of children and pets.

Q: What should I do if I have a bad reaction?

A: If you experience any adverse effects, stop using the product immediately and consult a medical professional. In case of an emergency, call 911.

Q: Can I return unused cannabis products?

A: Due to state regulations, we cannot accept returns of cannabis products. However, if you have an issue with a product, please contact our customer service team for assistance.

Q: Do you offer cannabis product guidance or advice?

A: Yes, we provide tailored guidance through health consultations with our knowledgeable staff. Please schedule a free health consultation for personalized guidance or concerns related to cannabis use here.